Airtel Money Manager : Merchant Pay & B2B
Location: Dar es Salaam, Tanzania
About the job
About us
Airtel Tanzania PLC is one of the leading providers of telecommunications and mobile money services with operations across Tanzania. Headquartered in Dar es Salaam, Airtel Tanzania ranks amongst the top 3 mobile services providers in Tanzania in terms of subscribers. Airtel Tanzania offers an integrated suite of telecommunications solutions to its subscribers, including mobile voice , data services as well as mobile money services both nationally and internationally. Airtel Tanzania aims to continue providing a simple and intuitive customer experience through streamlined customer journeys.
Airtel Tanzania PLC was launched in October 2001 and is Tanzania’s most innovative mobile phone operator, which has introduced many “firsts” in the telecommunications sector.
Role Purpose
Airtel Tanzania PLC is looking for a suitable candidate for the Airtel Money Manager : Merchant Pay & B2b. Airtel Money Manager : Merchant Pay & B2B will be responsible for formulating and executing Airtel Money Ecosystem and Revenue Design, Formal Merchant Recruitment (such as Restaurants, Bars, Hotels, Petrol, Supermarkets, National Chains), Informal Recruitment (outsourced), Online Merchants Recruitment, Alternative Merchant channels (including Interoperability), Master-Pass implementation, APP and USSD experience for merchants, Merchant Portal & Master/Child Design, Merchant Revenues Drive – Wallet2Bank, Buy Airtime, Pay Bills, P2P, Pay Salaries and building key enterprise customer relationships, identifying business opportunities , development of a strong enterprise product centered on customer needs and underpinned by strong commercial analysis as well as developing the pipeline of new enterprise solutions.
Key Responsibilities ;
- Establish the business development strategic direction while identifying and tapping into opportunities for Airtel Money enterprise products;
- Grow Airtel Money’s revenues, transactions share, customer market share and margins in Customer to Business (C2B), Business to Business (B2B), wallet to bank (W2B), Merchant Pay, buy Airtime, Pay Salaries, P2P and any other relevant products to achieve Airtel’s ambitious growth.
- Manage the end to end business development process for all opportunities including initial customer communication, on-site presentations, Request for Information (RFI) response, multi-day customer workshops, Request for Proposal (RFP) submission, negotiation and deal signing.
- Review existing products and services regularly to improve enterprise customer experience and develop tactical plans to stimulate increased usage.
- Prospect and acquire potential enterprises as strategic Airtel Money partners.
- Plan and coordinate the implementation of business plans and penetration of new opportunities
- Drive superior commercial results and financial returns;
- Ensure delivery of all financial targets including revenue & margin. Represent Airtel’s position and vision in Tanzania Corporate and Emerging market communities.
- Lead and drive engagement with the multi-level, cross-functional stakeholders – Airtel Group, Airtel Tanzania, Airtel Business to strengthen commercial and financial analysis in roadmap decision and implementing enterprise products & enablers.
- Develop the respective business cases required to approve the delivery of new products and services for the enterprise segment.
- Support the team’s market research and competitive positioning analysis together with Airtel Business sales, marketing and product development teams.
- Review and enhance the defined prices (tariffs) for new & existing products/ interconnect (inter-operability), settlement for national &international agreements/ Value Added Services/Bundling Products taking into account internal costs, competition, regulation, and market constraints.
- Liaise with finance to negotiate pricing with vendors and revenue share with partners.
- Analyze market trends, technology trends in mobile financial services planning.
- Oversee the development of a strong product strategy for the Airtel Money enterprise proposition;
- Lead the Airtel Money enterprise proposition for the growth of Airtel Money in Tanzania, including the management of commercial, contractual and regulatory work streams.Proactively research and investigate functionality suitable for the local market, understand prospective enterprise customers’ needs and discuss with key stakeholders to obtain buy-in and develop a strategic enterprise product proposal using all relevant information.
- Define use cases, product design and product requirements for customization to meet specific enterprise customer needs and liaise with the technical team to ensure correct implementation.
- Provide market feedback to Airtel leadership regarding competitive offerings, prospect needs and generate product development ideas.
- Work with the Group and Tanzania teams and leadership to develop the relevant path to launch and scale (products & service, distribution, business processes, contracts, compliance).
- Work closely with marketing to identify appropriate go to market messaging for specific business sectors.
- Manage the Airtel Money enterprise services development roadmap working with all technical and commercial teams with the aim of launching approved services.
- Work together with business analysts and solution architects in order to design, configure and deliver the Airtel Money systems, products and services to meet customers’ requirements and deadlines, including 3rd line support for after sales service levels.
- Forge strategic partnerships;
- Work closely with Supply Chain Management to Prospect, Identify and acquire potential vendors, platform & service providers as strategic Airtel Money partners.
- Work out joint go-t0-market plans and set out clear KPIs for the identified suppliers while monitoring and evaluating performance
- Manage an outsourced channel of business partners in order to expand penetration of our Airtel Money services including developing the sales and commission models used to incentivize and remunerate these partners.
- Develop a partners’ strategy and engagement model for Airtel Money
- Maintain current knowledge of technologies, products, services, methods and applications and implement new approaches and practices as required through partners
- Coordinate effective internal and external operational support of Airtel Money enterprise customers ;
- Develop service level agreements (SLAs) with internal shared services – Sales, Marketing, IT, Customer Service and Network sections and ensure adherence to the set standards.
- Track and monitor performance of shared services sections to ensure set targets are met, e.g. sales, marketing, usage and retention initiatives, advertising, sales, marketing technical support, supply chain, legal and regulatory and customer service.
- Develop service level agreements (SLAs) with external partners, integrators, aggregators and ensure adherence to the set standards and superior enterprise customer experience
- Team and stakeholder engagement;
- Champion the development and maintenance of effective relationships with businesses/enterprises across Tanzania and beyond.
- Independently represent Airtel Money at industry events, including round tables, speaking forums and new business events.
- Manage a team of Business Development Executives to drive the increase of usage of Airtel Money products and services within the Enterprise, Banking, Business and Government sectors as well as into the development partner organizations such as NGOs and global donor agencies.
- Manage an outsourced channel of business partners in order to expand penetration of our Airtel Money services including developing the sales and commission models used to incentivize and remunerate these partners.
- Provide required product reports as input to the Airtel money weekly, monthly report, including roadmaps and performance against target dates.
- Undertake talent and performance management of the Airtel Money business development team.
Qualifications and Experience;
- A Bachelor's degree Business , Marketing, Finance ,Sales ,Commerce or any other related field
- Master’s in Business Administration would be a preferred additional qualification
- Professional qualification: PRINCE 2 or PMP Certification is an added advantage
- 3-7 years’ relevant experience in a management role within an Enterprise Sales environment in Financial Services having being exposed to all disciplines
- Mobile Money product experience preferred
- Proficiency with MS Office suite (Excell, word,powerpoint )
- Excellent negotiation skills - proven track records of successfully pitching for new business.
- Excellent Communication Skills
- Self motivated, enthusiastic, energetic
- Commercially astute – solid understanding of market, competitor & customer
Deadline for receiving applications is 15th March 2021.
Please be advised that if you are not contacted within 14 working days of the advert closing date then you have not been shortlisted.
“Airtel Tanzania Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it”.
Credit: Ajira Yako